Consumer Reports removes recommendation for Microsoft's Surface

Alyssa Bailey
August 11, 2017

According to Reuters, Consumer Reports found that the breakage rate for Surface devices is "significantly worse" thank other manufacturer's laptops and tablets. Recent studies suggest that a quarter of laptops and tablets from Microsoft will present problems for users within two years of ownership.

This finding is contrarian to that of Consumer Report's lab testing, which found that many of Microsoft's products performed "well" in CR labs.

However, Microsoft told CNN Tech it doesn't believe the findings accurately reflect Surface owners' "true experiences".

This decision specifically deals with Microsoft devices with detachable keyboards, such as the new Surface Pro released in June and the Surface Book, as well as the company's Surface Laptops with conventional clamshell designs.

Hold off on buying a Microsoft Surface tablet or laptop. Regarding the recommendation, Microsoft does not agree with Consumer Reports, stating that consumers provided different and positive experiences after purchasing the product. That being said, Consumer Reports carries a lot of weight with its ratings and this report will likely have a serious impact on sales.

Are you looking for a little more rugged edge to your shiny new Surface Laptop?

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The publication gauges reliability by surveying its subscribers about the products they use and own.

Consumer Reports recently conducted a survey of almost 91,000 people who bought new laptops and tablets between 2014 and the beginning of 2017. Instead, Microsoft forced Surface Pro 3 owners to pony up $450 for a refurbed unit.

Worth noting here is that this is not the first case where Consumer Reports has pulled recommendations. A few commented that their machines froze or shut down unexpectedly, while several others told us the touch screens weren't responsive enough. Nonetheless, while it has great things to say - like much of the industry, ourselves included - about the Surface range in terms of performance, it argues it can't recommend the current models.

Meantime, if you are shopping for a student right now, you may be interested in know that Apple's MacBooks and iPads came out on top in Consumer Reports' survey.

Microsoft doesn't agree with Consumer Reports, but that doesn't surprise anyone.

Other reports by GlobalViralNews

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