US Customs computers outage causes delays for airport travelers

Dianna Christensen
January 3, 2018

The technological failure was caused by an apparent computer outage affecting passport control, with travelers reporting that kiosk machines at customs were not working.

"All airports are back on line after a temporary outage of #CBP's processing systems", the agency said in a Tweet.

Travelers at O'Hare International Airport were among thousands delayed at their destinations nationwide due to a technology glitch with U.S. Customs and Border Protection applications on Monday night, authorities said. That power outage was caused by a fire that broke out beneath the airport, officials said.

Travelers in Miami say it was a mass of people and a mess.

Passengers who landed during those hours stood in long, snaking lines at the worldwide arrivals area, trying to get through passport control.

As of Monday at 9:30 p.m. airport operations returned to normal with fewer delays.

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"Just landed back in the USA and I'm stuck in the customs line because the border patrol servers are down nationwide", wrote Pearse Adams. All airports are now back on line.

"CBP officers continued to process global travellers using alternative procedures at affected airports".

CBP officers continued to process global passengers using alternative procedures, but the agency acknowledged that travelers at some ports of entry experienced longer than usual wait times.

"Everyone's running, they're flustered", Jason said. "It's all over the place".

The department said it was still able to screen travellers using "national security-related databases".

Other reports by GlobalViralNews

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