HP recalls 50000 laptop batteries amid overheating concerns

Alyssa Bailey
January 6, 2018

The voluntary safety recall was initiated this month, with HP offering replacements for affected units.

According to the Consumer Product and Safety Commission (CPSC), HP has received eight reports of the batteries overheating, melting or charring, including three reports of property damage totaling $4,500 and one report of a first-degree burn to a person's hand. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

Batteries sold as replacement or accessories for the HP "XBook Studio G4" mobile workstation are also named in the commission report.

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HP will provide a free battery replacement to those affected. Affected batteries pose a fire threat and could burn users, so if you've bought such an HP device since late 2015, you should check to find out if you're impacted. This includes the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.

The recall affects about 50,000 machines sold in the United States, in addition to about 2,600 in Canada.

If this story has provoked a certain degree of déjà vu in your mind, that's probably not surprising, given that at the start of previous year, HP issued a battery recall due to fire risk concerns. If you are, HP suggests you place your laptop into "Battery Safety Mode" with a provided BIOS update.

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